Shipping Policy
At Lily Par, we strive to provide our customers with a seamless shopping and shipping experience. Please carefully review our shipping policy to understand the terms and conditions associated with your order:
Processing Time
- Orders will be processed within two business days.
- Orders are shipped Monday through Friday, excluding U.S. Federal holidays.
Shipping Costs
- We offer free shipping on orders over $250.
- For orders under $250, we offer flat rate standard and express shipping.
- Original shipping costs are non-refundable in the event of a return or a missing/stolen package.
Carrier and Delivery
- Lily Par is not responsible for shipping delays caused by the carrier.
- Lily Par is not responsible for lost or stolen packages. Lily Par is unable to provide a refund or a replacement for the items in the package.
- If your package is marked as delivered by the carrier but you have not received it, please reach out to the shipping carrier for assistance and file a claim directly with them.
Duties and Taxes
- Additional taxes or duties assessed on your order/package by your respective government are beyond our control and are the responsibility of the customer.
We appreciate your understanding of these policies and are here to assist if you have any further questions about your order. Please feel free to contact our customer service team (customerservice@lilypar.com) for support.
